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Service Manager - RPO
London, Millenium Bridge House, United Kingdom
Job ID: 6275
Date published: 9-May-2018
- Provide a high quality service to both our clients and EC’s by being an onsite dedicated service manager
- To be the face of the service and readily available to deal with day-to-day people issues and account development opportunities
- To act as the main point of contact for all BAU queries relating to the service – EC’s welfare, training development, redeployment and recruitment
- Management of the Ajilon Employed Consultant community onsite and the relationship between Ajilon and the client line managers.
- Act as the day to day point of contact for the client on all matters relating to the Ajilon Employed Consultant community.
- Carry out quality assessment interviews prior to formal with client (face-2-face/ Skype/ telephone)
- Ensure that all candidates attending client interviews have had a quality screen before attending. Either directly or through Platinum’s and Managing Consultants.
- Meet candidates on site pre and post interview and work in collaboration with the Line Manager during the recruitment process.
- Liaise with the delivery team who will be chasing line manager feedback. Pick up initial pushback/feedback but escalate any challenges to the CSM for resolution.
- Ensure all EC’s are on-boarded following an Ajilon induction to ensure they understand the role of an Ajilon consultant and responsibilities associated to their level in the career ladder
- Schedule 3 month reviews for new starters and on-going 6 and 12 month review meetings, gaining input from the line manager and Managing Consultant or Platinum Consultant (once identified)
- Hold review meetings with the Managing Consultants and Platinum (senior consultants) to identify opportunities to support the; quality screening, on boarding, mentoring, coaching and redeployment
- Support the Head of Talent Management in delivering the Career Pathway and Skills Gap Analysis for the EC population through reviews
- Map the career pathway with the training and development offering and salary review process for EC population;
- Input in to brand attraction strategies that are being driven from the Head of Talent Management
- Arrange coaching, mentoring or training to follow up on development needs
- Work with the Talent Management, EC admin and Welfare Coordinators to ensure they support in assigning and driving EC’s to complete training
- Customer focussed
- Problem solver who enjoys issue resolution
- A “people person” who others are keen to work with
- Excellent communication skills. (Oral and verbal)
- High level of self-motivation
- Hard working
- Willing to travel and to have flexible working hours in order to achieve agreed objectives
- Able to respond well to pressure and tight deadlines
- Willing to ask for help when needed
- Working in a people orientated role either as an onsite manager, onsite recruiter, client account manager, onsite HR manager or resource manager
- Handling employee related queries
- Leading on issue resolution whilst engaging with HR specialist support teams and senior managers for advice
- Drawing on the skills and experience of those around to achieve the best results.
- Working with challenging client stakeholders or employees
- Working in a matrix management
- Employee relations, core HR for recruitment
- People Management
- Coaching techniques
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