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Customer Care Consultant - Night Shift

Taguig City, Philippines

Job ID: 7129

Date published: 8-Nov-2018

JOB SUMMARY:

The Customer Care Consultant will support clients, candidates and colleagues to meet their daily operational requirements 24/7, to achieve organizational objectives. 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Communicates with and provides support to candidates & clients 24/7, 365 days per year
  • Maintains excellent records, efficiently & effectively utilizing Adecco Group systems 
  • Understands the branches business & utilizes this knowledge to engage stakeholders 
  • Proactively adopts a consultative & diagnostic approach to problem solving
  • Works with branches to support their daily operational requirements to maintain sales activity
  • Prepares, conducts and follows up from all conversations with clients, colleagues & candidates
  • Builds a strong internal network across business lines and shared services
  • Other tasks & duties as may be required 


EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:
  • Candidate must possess at least a Bachelor's/College Degree , any field
  • Experience in customer service or workforce management
  • Experience in recruitment is a plus
  • A demonstrated history of proactively communicating with and engaging key stakeholders
  • Proven ability of problem solving and managing competing resources
  • Expert consultation skills with strong vocational English 
  • Computer skills: basic internet, emailing, Windows, MS Office & Excel 
  • Applicants must be willing to work in Bonifacio Global City, Taguig City
  • Amenable to work on weekdays / weekends and holidays from  7:00 PM - 4:00 AM

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.