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Program Coordinator - Temp Worker Management

Taguig City, Philippines

Job ID: 7132

Date published: 8-Nov-2018

SUMMARY:

The Program Coordinator is directly responsible for delivering consultative solutions for tactical and operational service delivery under MSP, for lifecycle activities for TVCs (Temps, Vendors, Contractors), from onboarding to exit and everything inbetween.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide front-line customer service to internal team members, clients, suppliers and other users of the Program
  • Build relationships with hiring community and act as ambassador for the Program to drive awareness
  • Align with and support Program Consultant/s and Manager/s as directed:
    • Briefing calls, shortlisting, interview scheduling, chasing feedback
    • Coordinating with hiring managers, suppliers, conference rooms for seamless interview scheduling
    • Worker management cases for assigned countries
    • Payroll cases as assigned
    • Volume tactical tasks via case management system (GUTS)Support timesheet, invoicing and audits as a trained back-up
    • Worker onboarding including compliance checks and orientation delivery
  • Provide consultative solutions for worker lifecycle activities such as (but not limited to):
    • Extensions adhering to Length of Service and Break in Service policies
    • Rate and/or role changes, adhering to MSP and VMS processes
    • Cost centre, manager, location and name changes
    • Worker performance plans and/or termination cases (under consult with MSP team)
    • Exits with equipment and badge returns
    • Providing advice on policy and process application
    • Resolve account suspension and access issues
    • Complete account reactivation requests (under consult with MSP team)
    • Support quarterly background check and payrate validation audits, as needed
    • Support timesheet and billing reconciliations, as needed
  • Assist with worker onboarding activities including:
    • Start date confirmations, equipment/badge/access details
    • Rehire eligibility checks adhering to Length of Service and Break in Service policies
    • Compliance documentation
    • Hiring manager and supplier communications
    • Conducting orientation presentations to new starts in English and Japanese
    • Complete monthly onboarding reports for SLA tracking
  • Assist to achieve (and ideally exceed) Program deliverables and SLAs
  • Assist with innovations and improvements, and participate in special projects
  • Understand Program, worker classifications, delivery scope and SLAs
  • Understand recruitment best practices, country legislations and emerging trends
  • Check data integrity and acceptable use of VMS tool
  • Support team members during vacation and busy periods
  • Support Vendor team activities and GUTS as requested
  • Assist with GUTS queue management and ticket assignment
  • Understand recruitment best practices and country employment laws
  • Understand Google’s policies and guidelines, and educate stakeholders
  • Assist with supplier management and performance tracking through BAU activities
  • Constantly strive to ‘add value’ and collaborate with team for improved service /solutions delivery
  • Participate in SOP updates and team training/cross-training initiatives
  • Communicate procedural changes to stakeholders, where applicable
  • Support regional team during vacation and busy periods



EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

  • Bachelor's Degree holder or relevant work experience
  • At least 2 years of relative work experience 
  • Quality customer focus and service, always focusing on the solution
  • Attitude/approach for taking ownership and finding solutions
  • Ability to work flexibly and deal with ambiguity, think on your feet in an ever-changing environment
  • Adapt to the personal styles and cultural differences of your teammates and users
  • Assertive and aware, good judgement, strength of character
  • Motivated by collaboration and teamwork
  • Exposure to HR, staffing, recruiting environment/s, with track record of increased responsibility
  • Impeccable communication skills in English
  • Prioritising and time management
  • MSP and VMS experience (desirable)
  • MAC and Google Docs experience (desirable)
  • Amenable to work in BGC, Taguig City
  • Willing to work on grave yard shift

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We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.