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Network Technician- Sunday-Thursday &-3:30pm shift. Need TS
Washington D.C. Metro Area, Washington DC, United States
Job ID: 7128
Date published: 7-Nov-2018
This is a contract to hire position based at The Pentagon Here is the job description:
Job Title: Network Technician with top secret Sunday -Thursday 7am- 3:30m
Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available.
Provide on-call and recall support as-required to sustain 24/7/365 operations.
Provide ‘Mission Essential’ support availability, including physical coverage during inclement weather, holidays, and government closure.
Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging.
Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.
Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows.
Install, update, test, maintain, and provide corrective maintenance/troubleshooting for Operating Systems, templates, applications, and physical IT equipment.
Monitor all identified systems and services utilizing approved tools.
Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
Provide VTC and VOIP endpoint support.
Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers.
Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
Perform basic maintenance and minor repairs on hardware and peripherals.
Provide data transfers between classified and unclassified networks according to prescribed policy and procedures.
Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.)
Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents.
Assist with maintenance of servers and network services.
Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or