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Helpdesk-Top Secret needed
Washington DC, Washington DC, United States
Job ID: 6980
Date published: 7-Sep-2018
Help Desk Technician that is passionate about providing top tier customer support to end users in a fast paced and dynamic environment. If you want to join a company that values customer service in IT systems and are open to commuting to Washington, DC we want you to work for Pontoon. Our S/ES IRM team is responsible for providing technical help desk support to the Department of State. Come be a game changer and join our team!
You're a great fit if:
You use Microsoft Technologies to resolve technical issues for end users including, but not limited to:
You’re passionate about problem solving, providing the best resolutions in the shortest period of time possible, and providing superior customer support
You'll love our position if: (This is the stuff you MUST have to be a fit)
You have 3+ years of experience in IT Help Desk
You understand PC hardware and connectivity components, a strong knowledge of Windows 7 and Windows 10, and experience supporting monitoring tools
You have knowledge of LAN/WAN networking including routers, switches and firewalls
You understand Microsoft Exchange and how to isolate problems with the network, email server and email client
You have 3+ years of experience utilizing Microsoft applications including Visio, Excel, Access, PowerPoint, Word and Outlook
You're flexible to provide occasional weekend and after-hours support
You have a High School Diploma and an active Top Secret clearance
We'll REALLY love you if: (This is the bonus stuff that makes you stand out)
You have experience with VDI support
You have a Bachelor’s Degree in a related field such as Computer Science, Information Technology, or Computer Engineering.
You have experience using ServiceNow
What your day will look like:
You’ll provide logs of all Customer contacts by entering calls into the help desk automated tool
You’ll serve as a liaison with customers and our clients in order to resolve issues, track problems and provide solutions
You’ll provide technical assistance via phone, email and additionally in person, as required
You’ll provide ad hoc equipment and software tutorials
The Admin Stuff: Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required
This position requires occasional after-hours support and weekend support during what are considered to be normal business hours (8AM- 5PM) as needed.