JOB SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. 

You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the contractor onboarding process.
• Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
• Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
• Uses customized and standardized situational responses and processes to resolve customer issues.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
• Makes recommendations to improve efficiencies where applicable.
• Assists with training of peers in the standards and practices within the Customer Support organization.
• Receives and reviews new requisition requests daily using the VMS tool.
• Participates in special projects and performs other duties as assigned.

EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS: 

• We're looking for candidates with Bachelors Degree.
• Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR)
• You'll need to be skilled in communicating effectively, both in one-on-one and in group settings
• You must have the ability to establish and maintain effective working relationships
• We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously
• You will possess data entry, analytical, and organizational skills with attention to detail
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook