JOB SUMMARY:

As the Workforce Specialist, you will engage in providing support to managers preparing to start a vendor engagement, providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager through the next steps of the process.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Build strong relationships with all stakeholders (client, suppliers, MSP team)
• The selected candidate will be responsible for International Administrative Support like supporting USA, EMEA, APAC, and India
• Mailbox Management: Responding and routing inquiries to the appropriate stakeholder(s) 
• Experience with a CRM (Beeline, Fieldglass, etc). 
• Provide consultative solutions for worker lifecycle activities such as (but not limited to):
• Extensions adhering to Length of Service and Break in Service policies
• Rate and/or role changes, adhering to MSP and VMS processes
• Cost centre, manager, location and name changes   
• Worker performance plans and/or termination cases (under consult with MSP team)
• Exits with equipment and badge returns
• Providing advice on policy and process application
• Resolve account suspension and access issues
• Complete account reactivation requests (under consult with MSP team)
• Support quarterly background check and payrate validation audits, as needed
• Support timesheet and billing reconciliations, as needed
• Assist with worker onboarding activities including:
• Start date confirmations, equipment/badge/access details
• Rehire eligibility checks adhering to Length of Service and Break in Service policies
• Compliance documentation
• Hiring manager and supplier communications
• Conducting orientation presentations to new starts in English and Japanese
• Complete monthly onboarding reports for SLA tracking
• Strong attention to detail
• Manage all lifecycle activities through the VMS and the internal ticketing system
• Assist with queue management and ticket assignment
• Understand recruitment best practices and country employment laws
• Understand the company policies and guidelines, and educate stakeholders
• Understand Supplier policies and guidelines, and educate stakeholders
• Assist with supplier management and performance tracking through BAU activities
• Constantly strive to ‘add value’ and collaborate with team for improved service /solutions delivery
• Participate in SOP updates and team training/cross-training initiatives
• Communicate procedural changes to stakeholders, where applicable
• Support regional team during vacation and busy periods

EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

• MSP/Staffing/HR Industry experience
• International Administrative support experience (at least two of the following: US, EMEA, APAC, India)
• Track record of increased responsibility
• Quality customer focus and service, always focusing on the solution
• Strong written and verbal communication
• Someone who has experience working either in recruitment (preferably US) or MSP environment.
• Individual worker who has the capability of taking accountability and complete the task assigned.
• Target/goal oriented & Multi tasker
• Can-do and Go-getter approach to work
• Ability to prioritize tasks and manage time independently
• Ability to work flexibly and think on your feet, Self-aware, good judgement, strength of character, assertive
• Motivated by collaboration and teamwork

Kind attention: Pontoon India does not collect any fee/s from the candidate for recruitment. Pontoon India employees are not allowed or authorized to collect any fee/s from the associates, candidate and client. Selection of candidate/associate is based on defined process, merit and as per the requirement.