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Workforce Specialist

Bangalore, India

Job ID: 6624

Date published: 25-Jul-2018


As the Workforce Specialist, you will engage in providing support to managers preparing to start a vendor engagement, providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager through the next steps of the process.


  • Build strong relationships with all stakeholders (client, suppliers, MSP team)
  • The selected candidate will be responsible for International Administrative Support like supporting USA, EMEA, APAC, and India
  • Mailbox Management: Responding and routing inquiries to the appropriate stakeholder(s) 
  • Experience with a CRM (Beeline, Fieldglass, etc). 
  • Provide consultative solutions for worker lifecycle activities such as (but not limited to):
    • Extensions adhering to Length of Service and Break in Service policies
    • Rate and/or role changes, adhering to MSP and VMS processes
    • Cost centre, manager, location and name changes   
    • Worker performance plans and/or termination cases (under consult with MSP team)
    • Exits with equipment and badge returns
    • Providing advice on policy and process application
    • Resolve account suspension and access issues
    • Complete account reactivation requests (under consult with MSP team)
    • Support quarterly background check and payrate validation audits, as needed
    • Support timesheet and billing reconciliations, as needed
  • Assist with worker onboarding activities including:
    • Start date confirmations, equipment/badge/access details
    • Rehire eligibility checks adhering to Length of Service and Break in Service policies
    • Compliance documentation
    • Hiring manager and supplier communications
    • Conducting orientation presentations to new starts in English and Japanese
    • Complete monthly onboarding reports for SLA tracking
    • Strong attention to detail
  • Manage all lifecycle activities through the VMS and the internal ticketing system
  • Assist with queue management and ticket assignment
  • Understand recruitment best practices and country employment laws
  • Understand the company policies and guidelines, and educate stakeholders
  • Understand Supplier policies and guidelines, and educate stakeholders
  • Assist with supplier management and performance tracking through BAU activities
  • Constantly strive to ‘add value’ and collaborate with team for improved service /solutions delivery
  • Participate in SOP updates and team training/cross-training initiatives
  • Communicate procedural changes to stakeholders, where applicable
  • Support regional team during vacation and busy periods


  • MSP/Staffing/HR Industry experience
  • International Administrative support experience (at least two of the following: US, EMEA, APAC, India)
  • Track record of increased responsibility
  • Quality customer focus and service, always focusing on the solution
  • Strong written and verbal communication
  • Someone who has experience working either in recruitment (preferably US) or MSP environment.
  • Individual worker who has the capability of taking accountability and complete the task assigned.
  • Target/goal oriented & Multi tasker
  • Can-do and Go-getter approach to work
  • Ability to prioritize tasks and manage time independently
  • Ability to work flexibly and think on your feet, Self-aware, good judgement, strength of character, assertive
  • Motivated by collaboration and teamwork

Kind attention: Pontoon India does not collect any fee/s from the candidate for recruitment. Pontoon India employees are not allowed or authorized to collect any fee/s from the associates, candidate and client. Selection of candidate/associate is based on defined process, merit and as per the requirement.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.