Pontoon is a global HR outsourcing company specializing in improving an organization’s talent.  We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance.  A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.

To work within a team environment and be responsible for ensuring that our candidates are compliant to individual client background screening requirements. To carry out specific checks and ensure that screening is complete within strict SLA’s.

GENERAL RESPONSIBILITIES:

• To carry out screening checks that fall in to work allocation pool.
• To provide support to candidates throughout the process and ensure they provide accurate data for checks to be completed within SLA.
• Support the reference  chase cycle by contacting referee by e-mail or phone.
• Allocate candidate documentation to candidate case in a timely manner.
• To provide support & guidance to colleagues and where necessary, clients.
• Alert Account / Operational teams to any adverse findings within candidate cases.
• Interpret check results in line with client risk appetite, decision matrix and/or screening policy.
• Ensure all work is completed within client SLA’s and escalate any areas of non-compliance.
• Become a super user on Technology Platform, ensuring full use of automated functionality.
• Manage and maintain accurate records in accordance to client requirements
• Assist with Client Audits of candidate files as required.
• Provide reporting and statistical data as appropriate.
• Ensure own activity demonstrates company values and complies with company standards, procedures and systems.
• Adopt & demonstrate the company’s core values in the delivery of a customer-focused service.

EDUCATION & JOB REQUIREMENTS:

• Experience in contractual/administration environment.
• Experience in client facing/customer service environment.
• Experience working in a team environment within an office.
• Experience of confidential data handling would be preferable.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of all Client specific requirements.
• Understanding of Supplier’s systems and outsource partner.
• Knowledge and understanding of escalation processes and audit requirements.
• Understanding of Compliance requirements – Visa, current legislation.
• Knowledge of data protection principles.
• Computer literate (Intermediate MS-Office skills).
• System knowledge.
• Negotiation.
• Problem solving.
• Customer service  skills – query handling; pro-active approach.
• Ability to work under pressure and unsupervised.
• Good administrative, verbal and written skills.
• Methodical, meticulous and able to pay attention to fine detail.
• Time Management with the ability to work to tight deadlines.